Privacy Policy
Last updated: April 17, 2026
1. Introduction
At Crafterss, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our platform.
2. Information We Collect
Information you provide:
- Account information (name, email, password)
- Profile information (photo, bio, social links)
- Payment information (processed by Stripe)
- Store information (name, description, products)
- Communications (messages, reviews, support requests)
Information collected automatically:
- Device and browser information
- IP address and location data
- Usage data and browsing patterns
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions and payments
- Send important notifications and updates
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Personalize your experience
4. Information Sharing
We may share your information with:
- Other users (public profile, store, products)
- Payment processors (Stripe) for transactions
- Cloud storage providers (Amazon Web Services) for file hosting
- Email service providers (Amazon SES) for transactional communications
- Service providers who help us operate
- Law enforcement when required by law
We never sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure password hashing
- Regular security audits
- Access controls and authentication
6. Cookies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze site usage
- Improve our services
You can control cookies through your browser settings.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
You can exercise these rights from your Privacy Dashboard at My Account > Privacy & Data, or by contacting us directly.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal or business purposes.
- Transaction records: retained for 7 years for tax and legal compliance
- Account data: deleted within 30 days of account closure request
- Product files and store content: removed upon store closure
- Support communications: retained for up to 2 years
9. Children's Privacy
Crafterss is not intended for users under 18 years of age. We do not knowingly collect information from children.
10. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.
11. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or platform notification.
12. Contact Us
For privacy-related inquiries, contact us at privacy@crafterss.com